Speaking to Caterer Middle East at GulfHost, Technical Supplies & Services Company L.L.C. business development manager Rashid Bahar shared his thoughts on the inaugural edition of the show.
Bahar noted that, although it was less busy than shows like Gulfood, the show attracted a specific demographic saying: “We see a lot of our customers as opposed to just random people.”
Operating as a service provider since 1993, according to Bahar, an important factor behind the company’s success is the dedication of the team: “We have good people working with us. A lot of employees have been with us for 15 or 20 years so we consider them part of the family. Our company is family-owned and family-run. That’s important because we see what’s happening. We’re not sitting in another country and waiting for figures at the end of the month. We don’t have 100 companies we have one.”
Along with an innovative portfolio Bahar underlined that TSSC’s trustworthy aftersales service is what separates the company from its competitors: “My father started the company with the mission that we provide the best aftersales service in the market and we invest a lot in aftersales service. We even take on maintenance contracts with people who bought equipment from our competitors because that’s how focussed we are on service and maintenance. Our reaction time is very fast. It could be nine o’clock on a Friday night, there’s a breakdown in a dishwasher and we’re going to be there to fix it. That’s what’s makes us different to others.”
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