Once hoteliers are actually working in the sector, do you think further education is of importance to operators?

Michael Newnham: Inculcating an attitude of lifelong learning among undergraduates is a key goal at EAHM and other universities. Part of this ongoing learning could be further education through professional associations or universities, which would benefit both individuals and organisations. As individuals move up the career ladder, their effectiveness and long-term career growth is enhanced by post-graduate studies such as MBAs, which could be generalist (e.g. hospitality) or specialised (e.g. finance, HR, marketing). In general, by keeping up-to-date with one’s profession and industry, you avoid becoming a dinosaur and keep your options open. Further education helps one gain mastery in a vocational area.

Sneha Rahul: Further education is a part of continuing professional development. What we know today is getting outdated tomorrow. After your graduation, once you enter the real world, then your skills are put in to tangible assessment. A workplace shows you exactly where you have to improve; it can be a soft skill or pure technical knowledge. It is central that you work on yourself and don’t remain stagnant.

Learning and development budgets have moved far beyond induction and safety & security trainings. We all want our employees to learn more and to develop their competencies. Our learning calendars are inclusive of external trainings and online business skill development courses. Similarly, an eternal degree often opens door to a wider world and comprises of newer technics.

Remmie de Graaf: For me education is a constant journey. Regardless of age, one needs to keep up regularly with changes. The great thing about further education is that one can choose a particular topic or subject, and focus on it. There are many opportunities to gain further education. For us at Hilton Garden Inn Ras Al Khaimah, team members have access to the Hilton University and can learn a myriad of subjects from digital marketing to cocktail making. In this internet age, where information is readily out there, there are many further education options — from free online courses on platform such as edX and Khan Academy, to even participating in online forums.

Andrew Vieira: It is very important to keep developing your knowledge and there’s no time to stand still once you’re in a role. I don’t think it matters if your further education or training is provided in-house, or you are seeking it from an external source. What matters is that the training you receive is relevant and beneficial to your growth and the growth of your organisation. Most companies encourage employees who want to develop their knowledge or skills, and there are also some who are willing to financially support those who wish to further hone their skills.

Pamini Hemaprabha: Any extra education helps in identifying areas for our development. Whilst it’s not a must, pursuing higher qualifications can be a healthy practice. Doing an MBA can improve knowledge and skills, while a finance course can help understand figures better as we escalate ourselves in the industry. There are so many courses that hotels offer their employees, whilst they continue with their work. MBA courses and English speaking courses are offered to beginners. Online finance management courses are offered to HODs to improve their financial understanding.

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