Laura Brown, spa manager, Fairmont The Palm
It was in 2015 that Brown moved to join the Fairmont The Palm, where she now manages a team of over 22 spa colleagues as spa manager for the Willow Stream Spa. Brown has conceptualised and launched two major new projects: State of One Meditation sessions and a dedicated wellbeing treatment menu, in addition to launching a host of non-invasive anti-ageing products and treatments at Willow Stream Spa. Brown is also responsible for increasing the spa’s repeat guests by 25% in 2017 and ultimately increasing spa revenue by over AED 500,000 in 2017. Aside from her duty tasks and responsibilities, Brown finds time to ensure her spa team is engaged and motivated at all times. The 2017 CES score for Willow Stream Spa was 93% – by far the highest score to have been achieved by any department in the resort. Additionally, the colleague turnover has significantly dropped from 30% in 2017 to 5% at the beginning of 2018.
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