May Bona, spa therapist, Shangri-La Hotel Dubai
In 2018, May Bona was promoted to spa departmental trainer along with continuing her therapist duties. In October 2017, the Shangri-La corporate spa team decided to change their product offering at most of the CHI, The Spa locations across the globe. The implementation of these new products took an immense amount of training from the corporate team, product companies and local teams to ensure a seamless guest experience. Bona was selected as the Dubai team member to train the rest of the staff, learning all of the new products and techniques then sharing these new procedures with the rest of the staff. Bona also invests time in going above and beyond for the guests. Following a facial treatment, one of the guests loved one of the products used during the treatment and requested to purchase it for retail. Unfortunately, the spa was out of stock for that product at the time. It would have taken around five to seven days to re-order the product from the supplier, however, as the guest was leaving Dubai in 24 hours, Bona took it upon herself to get in touch with the supplier to request the product and went to their distribution office after her working hours to get this product. She was able to deliver it to the guest.
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