Didier Gourmaud
Director of F&B
Crowne Plaza Kuwait
Responsible for 26 outlets and a team of 660, Didier Gourmaud has a mammoth job on his hands, which he has exceleed at during the tough work climate of 2009.
His achievements this year are vast and varied, including the increasing the profit margin from 29% to 34%, achieving 7% savings from cost control measures, increasing Sunday business by 35% with a new promotion and the renegotiation of supplier contracts, which saved US$ 472,000 in 2008 compared to savings of $351,000 in 2007.
New initiatives introduced by Gourmaud include a new F&B telemarketing team, incentive system to reward team members and an aptly-named home delivery website, ieatonline.com.
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Since 2007, he has opened nine restaurants, four over the past year, and developed three new restaurant concepts: Japanese fast fppd, Japanese Noodles and fine dining Viaggio Italian. At the same time, he has reduced staff costs by 3%.
Gourmaud is also heavily focused on staff development, including the training of six high potential managers in 2009 so far.
On top of this, Gourmaud initiated Crowne Plaza Kuwait’s Green Engage programme, which is being rolled out across all departments of the hotel this year.
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Oct 13, 2009 , United Kingdom
My wife and I have had the pleasure of being guests at her hotel. At all times she has acted with consummate professionalism. In particular, she able to balance high running efficiency with a very pleasing and personal touch and as a guest I felt that she transformed our stay from very good to p...
Oct 13, 2009 , Oman
Ricky is the best.he is genius he always do the right thing on right time.