This seems like a fair compromise to me — and definitely better than hiding the cost of internet in the room rate.
But, sadly, I was informed there is still no guarantee, in the UAE at least, that the paid-for service will be of a quality experienced elsewhere in the world.
So hats off to Jumeirah Group, which has introduced internet for free across the board at its Dubai hotels for this very reason. It appears to be a shrewd and successful move that has seen guest complaints regarding the internet significantly decrease.
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But why should hoteliers be put in this position?
E Horner and Associates managing director Ted Horner raised a point worth considering: “Every time I leave this country [the UAE] my mobile phone bill rises by around 300%+. International travellers are noticing this. Has the hotel industry tried to lobby the government to provide more competitive pricing?”
Judging by the heated debate that took over at the conference and this month’s roundtable, I suspect that a savvy IT saviour might do just this.
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