Ethos Consultancy's Robert Keay. Ethos Consultancy's Robert Keay.

The inaugural UAE Customer Service Week (CSW) will take place this summer from June 20-24, organisers have revealed.

Held under the Patronage of H.H. Lt. Gen. Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, Government of United Arab Emirates, and in association with strategic customer service solutions provider Ethos Consultancy, CSW will feature activities, competitions, workshops, a two-day conference and service quality awards.

The conference, which aims to bring together local and international customer service experts to share best practice, will take place in the Sheraton Hotel, Abu Dhabi on June 22 and 23, while four topical workshops will be held in Dubai and Abu Dhabi.

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Speakers at the event will include Ethos Consultancy’s Robert Keay, Lala Rukh Qadir from Abu Dhabi Judicial Department’s Strategic Planning and Performance Directorate, and Don Hales from Customer Service World.

Robert Keay, managing director of organiser Ethos Consultancy, commented: “An abundance of customer-service oriented fun activities and educational events will take place across Abu Dhabi and Dubai over these five days.

“This will be a learning experience for all who get involved and a constructive step towards the improvement of customer service standards across the UAE as a whole”.

The firm’s director of marketing, Barry Judge, added: “With economic disruption fundamentally altering business reality, organisations and businesses are moving towards a new economic landscape.

“As this new fiscal and commercial reality emerges, the UAE must re-examine conventional wisdom about how to succeed. Customer and citizen-centered service quality has never been more fundamental.

“By positioning excellence in customer service as a competitive differentiator and sustained value driver, businesses can intensify the customer experience, reinforce ongoing customer loyalty and maintain healthy profitable growth,” Judge noted.

“Customer Service Week is about bringing challenging topics to the surface and discussing them.”

Both private and government organisations have been encouraged to get involved with the event.

For more information on UAE Customer Service Week, please visit: