Hotelier Middle East -

Leadership and Communication

Scheduled Date: Sunday, November 27, 2011/Thursday, December 1, 2011
Training Provider: Meirc Training & Consulting
Type: Training course
City: Dubai
Country: United Arab Emirates
Sector: General
Languages : English

Program Objectives:

By the end of the program, participants will be able to:
* Discover breakthrough leadership and communication techniques for driving business value and becoming a more powerful leader
* Master best practices for influencing peers, managers, subordinates, customers and other stakeholders
* Become more effective at handling specific challenges, from delivering bad news to increasing team motivation
* Communicate confidently in any environment, from spontaneous “elevator pitches” to high-stakes reports and proposals
* Make the most of today’s electronic communication tools
* Deliver powerful messages that win hearts and minds and lead rapidly to action

This Program is designed for:
Leaders interested in developing superior leadership and communication skills to achieve greater success at all levels of their organization.

Program Fees:
Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

Program Outline:

Leaders Not Managers
* Definitions, Similarities and Differences
* Myths about Leadership

Personal Style and Leadership Qualities
* Self-Assessment
* Linking Style with Leadership Qualities
* Characteristics of Admired Leaders

The Leadership Journey: From McGregor to Goleman
* Review of Major Theories
* Leadership in the Arab World: The Meirc Research

Situational Leadership
* Simulation

The Emotionally Intelligent Leader
* An Overview of Emotional Intelligence (EI)
* Emotional Quotient (EQ) Versus Intelligence Quotient (IQ)
* The EI Competency Framework

Leadership, Delegation and Empowerment
* Guidelines for Delegation and Empowerment

The Leader as Change Catalyst
* The Eight-Step Change Process
* Dealing with Resistance to Change
* Sustaining Change in the Corporate Culture

Organizational Communication
* Upward, Downward and Horizontal Communication
* Organizational Culture and Its Effect on Performance
* Formal and Informal Communication and Their Uses
* Barriers that Impede Effective Interdepartmental Communication

Interdepartmental Team Building
* Removing the Us against Them Mindset
* Integrating Departmental Efforts towards Organizational Goals
* The Power of Synergy

Resolving and Solving Interdepartmental Problems and Conflicts
* Identifying and Solving Problems
* Resolving Interdepartmental Conflict
* Negotiating a Win-Win Settlement

Efficient and Effective Organizational Communication
* Eliminating Communication Overload and Ensuring Smooth Flow
* Choosing the Right Communication Media

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