Investment in new technology for hotels is often an unnecessary waste of money, revealed IT managers at a roundtable discussion yesterday.
“The times are not right to go for excessive technology that doesn’t give you a benefit either in revenues or in guaranteed guest services,” explained Layia Hospitality corporate director of IT Thomas Huber.
“Investors now are becoming more educated about IT, which I am very happy about. Sometimes you will find people going for the budget option but as soon as they have investors’ money, they go Rolls Royce. It is unacceptable,” he added.
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IP phones in particular were slammed by the IT managers, who insisted that such technology was a waste of money for investors, while additional gadgets such as remote-controlled curtains also came in to the firing line.
Rezidor hotel group as regional IT director Freddie Pinto said: “There are many companies who try to promote things such as remote-controlled curtains, but if you want to open them – will you look for the remote or just go for the curtain? The recession puts a lot of sense in to the market.”
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