The much-anticipated award for General Manager of the Year 2011 in the Hotelier Middle East Awards went to Madinat Jumeirah GM Robert Kunkler.

The award, sponsored by Fino International, recognised Kunkler’s “unfailing commitment to his colleagues” despite all the demands placed on someone in his position.

“Kunkler has extensive hotel experience, is widely respected, and sustained year-on-year improvements in both customer feedback and financial gains,” said the judges.

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'He is continually upgrading his offering, this year alone opening new restaurants and an extensive health club

"Plus, he spearheads Dubai’s five-star city hotel general managers group and achieved the Dubai Quality Award for the hotel in 2010," the judges added. 

Ultimately, the win came down to his people-oriented approach — this year alone he has promoted more than 600 colleagues.

Upon receiving the accolade, Kunker revealed some his secrets for being a successful GM: "The main aspects of being a good GM are to look after olleagues, look after guests and look after the financial performance.

"Developing the right people and giving them the tools to manage is one of the most important aspects of being a GM," he said.