CASE STUDY I
Hotel: The Rosewood Abu Dhabi
Initiative: Linen and uniform management
OBJECTIVE
The newly launched Rosewood Abu Dhabi aimed to reduce linen and uniform losses through a combination of technology, inventory control, and efficiency.
STRATEGY
The hotel worked with Prologic to introduce a tagging system to manage its inventory. All uniforms and linen are tagged with RFID chips.
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The system works by reading the tags or chips through radio waves in portals installed in the laundry room to keep track of new garments received from suppliers as well as those sent to and received from the cleaners and tailors.
Additionally, a hand held scanning device allows staff to keep records of linen in pantries, guest rooms and outlets. It also allows the department to access reports about linen and uniform locations throughout the property, quantities, cost and expenses.
RESULTS
The hand held device has made it possible to share real time information across the property, making it easier to keep track of the movement of linen and uniforms at the hotel. With a 98% success rate, the system also eliminated the long hours and manual work involved in linen inventory.
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