Gerardo Gabat
Assistant chief concierge, Kempinski Hotel Mall of Emirates
A member of the hotel’s concierge team, Gabat deals with guests on a daily basis and highlights the impacts of the new system.
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“Bearing in mind that the main aim of the brand is to provide the feel of luxury to each guest staying in the hotel, it’s needless to say that it is easier for us and every department with the implementation of this new technology.
The technology does not only enhance the guest experience, but facilitates communication between different departments of the hotel for every single query. The user-friendly application boosts the possibility of selling other hotel products such as restaurant reservations, room reservations, and excursions and tours.
“The only minor challenge, which can be sorted out easily, is the need for proper training for every staff member in order to avoid miscommunication. Staff also need to be trained on what to do in the event of software glitches and updates, and loss or damage of the iPads in the worst case scenario.”
Subeetha Susuripala
Assistant IT manager, Kempinski Hotel Mall of Emirates
Susuripala has been intimately involved with the various product enhancements and upgrades implemented in the hotel.
“We were looking for a simple tool to showcase all the great services our guests can use during their stays, and with this new application on our in-room iPads, we are now able to achieve this and much more.
“We should see outstanding feedback and results once we have completed the full implementation. I personally think that from a guest’s point of view, the iPad, along with the Iris application, will serve as an informative portal showcasing all the various products and services the hotel offers.
“We put in a lot of hard work to further improve and customise the system to achieve the desired level of satisfaction so that our guests can enjoy it when they stay with us.”
Maan Al Shakarchi
Networking lead, Avaya Global Growth Markets
Shakarchi represented Avaya during its collaboration with Kempinski Mall of the Emirates, to implement the Fabric Connect network.
“Kempinski Mall of the Emirates’ objective is to be the smart hotel in the region, delivering the smartest guest experience, increasing the productivity of staff and effortlessly innovating new services into the future.
“The Avaya professional services team engaged early with various teams at Kempinski Mall of the Emirates, including the business and technical teams. The teams jointly defined the hotel’s specific business outcomes and designed a solution that delivers on the hotel’s short- and long-term objectives to innovate new services and deliver superior customer experience.
“Avaya’s Fabric Connect supports 16 million different network services and is effortlessly managed due to its zero touch provisioning capabilities.”
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