While ensuring guest satisfaction, training staff, and keeping costs low are part of every executive housekeeper’s primary responsibilities, they are also tasked with grooming a second-in-command to help with the administrative and operations aspect of the role.
“It’s always a difficult situation,” Sudhakar explains. “You have a number two who is there and needs to move forward.
“Then you have to groom a number three to take that place. They then take care of all the operations and don’t spend time looking at how the administration works, which is very important to understand.
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“In our property, we give them certain responsibilities. They may be confused about why they are doing it, but it’s a good learning point.
“At the end of the year they understand what they have learned and what they were supposed to do and why they were doing it. It’s one of those things that can help you retain your staff for longer.
“We have something called PMP — performance management process — and it’s put as a goal at the beginning of every year and we review it every quarter and you must achieve that at the end to go further.
“Some people won’t achieve their goals, but that’s when they need constructive criticism so they can catch up next year and develop further,” he adds.
Ahmed agrees, saying everyone has to begin somewhere.
“I think everybody wants to move forward and should take the challenge. We’ve been second in command too at a certain point.
“Sometimes it’s about how much effort you put in after duty hours to learn and achieve certain things. I always tell my staff, ‘forever learning, forever achieving’. It doesn’t stop; you cannot teach them everything on duty,” Ahmed explains.
These issues will be explored in more detail at the Hotelier Middle East Housekeeper Forum on May 4, 2015.
ESSENTIAL INFORMATION
Event: Hotelier Middle East Executive
Housekeeper Forum
Date: May 4, 2015
Venue: Grosvenor House, Dubai
Format: One-day event with panel discussions, case studies, debates, discussions, workshops, and networking opportunities for delegates.
Attendance: The event is free to executive housekeepers and by invitation only. To request an invite, please email Amanda.Elisha@itp.com or call +971 4 444 3463.
Speaker opportunities: Some speaking slots are still available. To register your interest, please email Louby.Maktari@itp.com, or call +971 4 444 3578.
Sponsorship: To gain direct access to decision makers, there are a range of sponsorship packages available. For more information, please contact Stephen.Price@itp.com, or call +971 4 444 3246.
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