HotelierMiddleEast.com has revealed that Dubai's hotels are considering sharing the profiles of problematic or troublesome guests, but is this a sensible approach?
Does it send out a message that bad or abusive behaviour towards staff will not be tolerated or does it encroach on the old maxim of the customer always being right?
Would you sign your property up for such a shared blacklist or would you prefer to deal with the situation in-house?
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And, during current conditions, can hotels afford to turn away any guests at all?
Let us know your thoughts - using the Comments tab at the top of the page.
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May 21, 2009 , United Arab Emirates
Absolutely not. Everyone can have a bad day and once you are on the blacklist it is out there for ever. This is self policing and if a hotel staff for whatever reason dislike a guest he could end up on the list for no raeson. Serious offenders should be dealt with by senior hotel staff or police....
Apr 19, 2009 , United Arab Emirates
While I do have sympathy for hotel staff in these situations it is a bit much to completely ban someone. After all everyone's interpretation of misbehaviour is a bit different isn't it. If it is brought in it should only be for repeat offenders or serious misdemeanours.