Beach Rotana Abu Dhabi chief concierge Ashok Kuckian. Beach Rotana Abu Dhabi chief concierge Ashok Kuckian.

Ashok Kuckian
Chief concierge
Beach Rotana Abu Dhabi
Abu Dhabi, UAE

A 15-year career with Beach Rotana Abu Dhabi, plus a recent Clefs d’Or award by Union Internationale des Concierges d’Hotels, gets Ashok Kuckian his place on the Concierge of the Year long-list.

Nominator Layal Bou Habib, assistant director of marketing and communications at Beach Rotana Abu Dhabi, explains: “Ashok has recently been honored with the Clefs d’Or award by Union Internationale des Concierges d’Hotels, for which the ceremony was held in China. This proves that he is one of the select few topnotch concierges in the world.

“Ashok was among the distinctive 26 members comprising the UAE concierge team who have met the strict criteria for excellent guest services set by the organisation. He also received an award from Dubai Tourism for attending the Clefs d’Or conference and for representing the UAE during a ceremony in Dubai.”

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Kuckian’s career highlights include forming relationships with celebrities — from Footballer Pele to actor Dennis Haysbert — and directly organising their reservations; obtaining a guest’s doctor’s prescription from the US and buying her medicine in the UAE, needed urgently before the guest was scheduled to speak at a major event, and running excursions and sight-seeing tours with his team.

Habib recalls one guest comment to sum up Kuckian’s important role in the hotel: “I am writing to thank you for your excellent assistance during my short stay last Sunday. You will recall that I was disappointed that my intended tour was missed through a fault not of yours. Your swift action in terms of organizing an evening tour and then early morning desert experience was an outstanding effort. I am exceptionally grateful for your consideration and it has in fact meant that I will no longer route my London trips via Dubai. I will be sure to fly Etihad and make Abu Dhabi my preferred stopover in future. You are an excellent ambassador for the Beach Rotana and I very much look forward to seeing you on my next visit”.