Qamardeen Hotel head concierge Denver Cramer. Qamardeen Hotel head concierge Denver Cramer.

Denver Cramer
Head Concierge
Qamardeen Hotel
Dubai, UAE

Dedicated chief concierge Denver Cramer puts his role at Qamardeen Hotel above everything else; even returning to work after his apartment burnt down with a smile on his face.

Such dedication has won Cramer admiration form guests and colleagues alike, says public relations and marketing services manager Tracey Meskin.

“Whether it’s making numerous calls to gather information on Dubai’s landmark skyscrapers for a group of architecture students visiting the city, to giving his team regular quizzes to make sure they are suitably up to date with Dubai attractions and qualified to recommend the best activities to hotel guests, Cramer goes the extra mile to make sure every guest is happy and well looked after,” she says.

Story continues below
Advertisement

“Denver is a dedicated professional and always looks to exceed the customers’ experience using innovative ways. He goes out of the way and surprises guests by getting their cars cleaned without being asked to do so; sometimes he even gets the cars refueled. At times guests check out and are stranded with no transportation. Denver steps in and ensures that they arrive at the airport in good time for their flights,” adds John Aritho, general manager, Southern Sun, Qamardeen Hotel.

In addition to his role as chief concierge, Cramer has taken on an additional duty management role and a night management role. He has also successfully completed training courses on Commitment to Excellence and The Culture of Dubai, as well as obtaining certificates for First Aid and Fire Marshall from the Safety Training Awards (STA), First Aid Security Group, in order to guarantee that he is fully equipped to attend to any emergency situations.

But what does Cramer think is the key to his success?

“You need to have a clear head in times of crisis, the determination to solve a problem at any cost, and the perseverance to see a project through to a successful conclusion,” he says.