Marion Gay
Director human resources
Crowne Plaza Dubai Sheikh Zayed Road

People trust Marion and she brings out the best in people.

Her sheer determination, energy, sense of fairness, and focus on what matters which
she brings to everything she does, inspires all of the staff at the hotel, according to general manager Laurent Rigaud.

With mounting pressure from all sides to cut costs, Marion’s ability to understand the business, engage with owners and think ahead has enabled employees to remain on target in both employee engagement and guest experience.

Story continues below

Despite a tough year of uncertainty the hotel saw its employee engagement score increase by 11 points above target.

Marion also created such an effective budget for the year she created six new positions in staff transport, bought two new buses and saved AED 250,000.

More than 500 personal development plans are now in place.