Sponsored by France 24, Hotelier’s General Manager of the Year is one of the most coveted awards in the industry.
This year’s shortlist encapsulates the best of the best, with general managers who have gone above and beyond and those who have produced fantastic results in difficult conditions.
It was impossible to keep the shortlist to just five names so this one includes 10:
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Philip Barnes, general manager, Fairmont Dubai
Taking responsible hotel management to another level, Barnes formalized one of the first environmental positions in the hotel and indeed in the city, with an Environment, Health & Safety Manager who is responsible for hotel sustainability through operational practices and community outreach. As well, as part of the property’s Corporate Social Responsibility (CSR) mandate, you’ll find him running alongside his team at the annual Terry Fox Run and hosting a colleague barbecue afterwards at their residence to thank them for their support.
Paul Bridger, general manager, Premier Inn Dubai International Airport
When the airport [after the volcanic ash crisis] re-opened Paul and his team worked all night to ensure our 800+ guests across our 3 hotels were aware and got transported back to the airport. Nearly everyone got away on that first day, because they were well forward in the queue and whilst we could have had another night’s business from many if we had not acted so fast, most of the goodwill Paul had generated would have been lost.
Since our guests left we have been inundated with letters and e-mails from them, praising the way in which Paul and his team looked after them and the personal care they received.
Oliver Key, general manager, Armani Hotel Duba
Due to the success of The Address Dubai Marina opening, Oliver was singled out by Emaar’s Chairman, Mohammed Ali Alabbar to spearhead the opening of Emaar’s flagship development The Armani Hotel Dubai. Even with the high expectations involved, Oliver did not let the company down, the hotel opened to incredibly positive publicity, has been exceptionally well received by Dubai’s residents and has already received recognition on a global scale for its spectacular food and beverage offerings, the warmth of the hotel’s ambassadors and the service levels offered to the guests of The Armani Dubai.
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Oct 14, 2010 , Lebanon
Moritz is a very social and friendly Hotelier and displays the real standard of a Modern manager.He strives to bring the latest ideas in the industry to his area and keeps his team updated about the market and the guest preferences.He has a great talent of remembering names of his team and works ...