Hotelier Middle East -

Strategic Resilience: Key to Sustainable Business Success

Scheduled Date: Tuesday, June 10, 2014/Thursday, June 12, 2014
Training Provider: B Host Services JLT
Type: Training course
City: Dubai
Country: United Arab Emirates
Sector: Sales & Marketing
Languages : English

6,700 AED


In this turbulent world change is the only thing that’s constant. Corporate earnings are increasingly volatile and companies more prone to failures. So what is the key to sustainable business success?


Participants of this module will learn to identify and overcome the challenges of the world today by developing their strategic leadership skills. They will be able to anticipate strategy decay and successfully plan for resilience by employing business process reengineering and innovation.


By the end of the Module, participants will be able to:


• Understand the key aspects of reinventing the business model
• Identify elements of a successful business model
• Differentiate between growth and value creation
• Get tips for successfully implementing strategic resilience in small- and medium-sized enterprises


• Anticipate and overcome the challenges of becoming resilient
• Anticipate time strategy decay
• Plan for resilience
• Successfully reengineering the business model
• Plan for innovation and balance of innovation strategies


• Notice and anticipate change
• Lead the company through change by successfully employing key resources


• Balance of lectures and discussions with participant presentations, debates and case studies.


This course has been designed for hospitality industry executives, managers, owners and operators who aim to enhance their strategic leadership skills.


André Mack has extensive experience in the in-flight catering industry and management consulting. He has specialized in the areas of strategic marketing, customer service and business process re-engineering.


He is a Director at Lausanne Hospitality Consulting, and a faculty member at Ecole hôtelière de Lausanne, lecturing on project management and consulting.


André has facilitated seminars on product development, Activity Based Costing, marketing and customer service strategies. The consulting mandates in operational and quality auditing of hospitality business units, re-engineering of management and operational processes, strategic business analysis, as well as the development of hospitality learning centers, have allowed him to touch base in New York, Sydney and many countries between these two destinations.


André is an alumnus of HSG (University of St. Gallen) and of Ecole hôtelière de Lausanne. He speaks French, German and English, mixing it up sometimes with the various Swiss German dialects.


Johnson, M. W., Christensen, C. M. & Kagermann, H. (2003). Reinventing Your Business Model, Harvard Business School Publishing


Contact Info

Office 2305, Indigo Icon,Plot F3
Jumeirah Lakes Towers
P.O. Box 215449
Dubai, United Arab Emirates

Tel: +971 4 369 5322
Fax: +971 4 369 5323
Mob: +97 155 1226222


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