The Address Hotels and Resorts introduces guest service initiative called iGenie that draws on advanced in-room automation services.
Available across all of its properties, the new automated service will enhance the guest experience providing them with a tablet in their rooms to browse and make bookings or order services provided by the hotel.
iGenie will let guests make leisure and recreation appointments, such as sign up for golf lessons or purchase movie tickets from Reel Cinemas.
The iPad-based service also lets guests book house services such as concierge, housekeeping, engineering.
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iGenie also aids in placing orders from restaurants and receive real-time updates on the promotions that are available at all properties. Furthermore, it offers internet browsing as well as serves as a newspaper reader. An interactive video wall is also a part of the platform.
The service extends to include in-room automation services such as temperature, lighting and TV management.
Chris Newman, corporate director of operations, Emaar Hospitality Group, said: “We are committed to providing exceptional experiences to our guests, who today are more connected than ever before and use technological advances to add to their convenience. With the addition of this new innovation, we are highlighting our commitment to enhancing guest experience and satisfaction.”
“iGenie sets a new standard in the hospitality industry by pushing the frontiers of how advanced information technology solutions are leveraged to benefit guests. We aspire to provide them with first-class service standards that ensure a comfortable and seamless stay.”
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