Suvarna Bahadarpurkar: nominee for Housekeeping Person of the Year from Renaissance Dubai Hotel. Suvarna Bahadarpurkar: nominee for Housekeeping Person of the Year from Renaissance Dubai Hotel.

Suvarna Bahadarpurkar
Housekeeping manager
Renaissance Dubai Hotel
Dubai, UAE

Recently awarded Manager of the Quarter 2009 for her technical expertise and leadership skills, Suvarna Bahadarpurkar has been recognised for “achieving a consistent 90% guest satisfaction score, as well as maintaining a very high associate engagement score”.

Nominator Yasmine Hidalgo, PR & Marketing communication manager at Renaissance Dubai Hotel, explains: “Suvarna is cited for her outstanding achievement in P&L results through the implementation of a very effective contingency plan which was centered on reducing costs. She was able to lower flower costs by 50%, eliminated outsourcing labor, concentrated on a more efficient schedule of her regular associates and reduced the outsourced laundry cost”.

In addition, Bahadarpurkar is praised for her attention to detail and personal communication with long-staying guests to gauge their feedback and assist with special requirements.

“Suvarna is not one to stay in the confines of the office — she walks around the hotel not only to inspect the overall cleanliness and orderliness of the hotel but also to meet and greet the guests. You will find her in the lobby interacting with guests,” says Hidalgo.

“Through her keen observation and feedback from guests, she pioneered the use of torch lights to check very narrow spaces and the ‘Under the Bed Control Card’ as a security measure, whereby every associate who is cleaning the vacant room cleans and checks under the bed and than counter signs the card ,which is further checked by the supervisor who is inspecting the room. The card is kept permanently under the bed,” Hidalgo explains.

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In addition, Bahadarpurkar assists other departments in the hotel, helping ensure the
“smooth check in of big group arrivals” and working with the P&R marketing department.

She also pioneered inter-departmental quizzes as a training exercise, runs role-plays with her team and manages the “Share your talent” programme, where the associates take turns in performing for each other.

“Suvarna sees to it that the housekeeping associates are given the opportunity to cross train and transfer based on performances and vacancies within the company to develop themselves and to progress in their career,” adds Hidalgo.