Mercedita Fernancez
Director of Housekeeping
The Nile Hotel Cairo Egypt
Cairo, Egypt
The Nile Hotel Cairo director of housekeeping Mercedita Fernancez, known to friends as ‘Mercy’, oversaw the extensive renovation and re-branding of the Nile Hilton when management was overtaken by The Ritz-Carlton at the beginning of the year.
Her reputation and professionalism within The Ritz-Carlton company was the reason the corporate office appointed Fernancez in a key role, according to nominator The Ritz-Carlton public relations co-coordinator Christine Nassif.
“Mercy faced a lot of challenges during the takeover period. Our housekeeping department comprises staff who have served the hotel since 1959 and so were used to one way only of doing things. Change is hard; it needs a lot of efforts and time,” says Nassif.
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“In our situation, time was very little. Mercy had to lead more than 170 housekeepers and change everything in the hotel, but she succeeded to incorporate herself within the housekeeping department very quickly due to her warm personality,” adds Nassif.
Among other duties, Fernancez established a daily cleaning schedule for room attendants, focusing on areas such as shower heads and curtains. She changed the flower and plant arrangements in the rooms and the public areas, and coordinated ground cleanliness with contractors, in-house personnel and gardeners.
With a long CV of employment, Fernancez brought 31 years’ experience to the role, having previously worked at The Ritz-Carlton, Bahrain Hotel & Spa and across five-star hotels in China and Vietnam.
“Mercy is a woman of many skills; problem solving, attention to detail, creativity, style and endless enthusiasm are her key strengths.We are happy and proud to have such a great director of housekeeping,” says Nassif.
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Oct 10, 2009 , United Arab Emirates
Ivor has a ocean of experience in the housekeeping department. I had an opportunity to train with him when I newly joined the industry. He is a true housekeeper who is highly respected among his team. He has this unique ability to win over the team members to get the work done. I have learnt many...
Oct 6, 2009 , Saudi Arabia
many visitor came to our hotel and the common words were ( The back of house and front of house cleanliness is almost the same) very hard working guy, dedicated to his work , service oriented and friendly. He deserve to be the House keeping of the years