Ruhul Amin
Cluster executive housekeeper
Jeddah Hilton & Qasr Al Sharq
Jeddah, Saudi Arabia

Steady career progression has seen Ruhul Amin promoted from the role of assistant housekeeping manager at Hilton’s Waldorf Astoria Qasr Al Sharq Palace five years ago through to housekeeping manager and then his current cluster position.

Nominated by the properties’ director of operations Alexander Musch, Amin is described as a strong people manager”, adding a “a personal touch to create high team member satisfaction.

“He has created a positive and healthy work environment where his team members are respected and recognised for their work and results throughout the year,” says Musch.

“Ruhul takes his staff with him on inspections to let them see exactly what he sees when checking a room. Once staff see the rooms from a guest’s perspective, they start to understand the finer details of guests’ needs,” says Musch.

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“Sharing of skills and knowledge is important for Ruhul and he takes his role as trainer and mentor seriously. While encouraging all team members, he keeps an eye out for staff who show they are keen to develop their careers and gives them the opportunity to grow within their own hotel and take up new positions and promotions,” he adds.

Achievements in 2009 include: the internal promotion of eight housekeeping team members; company quality assurance improvement of 20% in year-to-date 2009 versus 2008 year-to-date; 8% saving on guest supplies; and conducting 70 hours of training.

He has also established an innovative housekeeping incentive, whereby team members receive recognition financially and performance-wise based on quality targets, and has the ability to “tackle 101 small things and still keep an eye on the big picture operations of two properties”.

“Ruhul has an high attention for detail and ensures that the rooms in both properties are always ready for arrival and maintained to the high standards customers expect in the Kingdom of Saudia Arabia,” adds Musch.