Ulriche Hoche
Complex executive manager
Al Manzil and Qamardeen Hotels
Dubai. UAE
Southern Sun Middle East hotels wouldn’t be the same without Ulricke Hocke’s “constant care” according to the group’s regional managing director Richard Weilers.
One of the first staff members onboard with the hotel group’s Middle East division, Al Manzil Hotel and Qamardeen Hotel complex executive manager Hocke was involved in the pre-opening of the two properties in 2006, overseeing recruitment training, budgets, inventory control and other operational duties.
“Ulricke is one of those people that both guests and staff members instantly warm to. We are constantly receiving positive feedback from our guests who are made to feel at home by her warmth and hospitality,” says Weilers.
Having worked in the Middle East for more than two decades, Hocke’s knowledge of the regional hotel sector, and an emphasis on training and teamwork has enabled her to maintain a staff turnover of just 16% at the Al Manzil and Qamardeen hotels.
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“The relationship between staff is crucial and it’s imperative they get along and work together to promote self-worth, satisfaction and, of course, the guests’ comfort, Hocke says.
“I believe that I am one of them. I stay very close to my staff, protect them fiercely, treat them as equals and make sure we all have a good laugh on a daily basis,” she adds.
Hocke also recently rallied hotel staff to collect money to fund chemotherapy for a team member who was diagnosed with cancer, collecting AED 25,000 in just a week.
According to John Aritho, General Manager, Qamardeen Hotel, Hocke’s contribution did not end there. Until the very last day, she sent gifts and encouragement to the gentleman.
Hocke has also been involved in community-awareness initiatives that encourage members of the city’s autistic community to work in the laundry areas of the hotels.
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Oct 10, 2009 , United Arab Emirates
Ivor has a ocean of experience in the housekeeping department. I had an opportunity to train with him when I newly joined the industry. He is a true housekeeper who is highly respected among his team. He has this unique ability to win over the team members to get the work done. I have learnt many...
Oct 6, 2009 , Saudi Arabia
many visitor came to our hotel and the common words were ( The back of house and front of house cleanliness is almost the same) very hard working guy, dedicated to his work , service oriented and friendly. He deserve to be the House keeping of the years