Marlon Tunay
Chief concierge
Renaissance Dubai Hotel
Dubai, UAE
Renaissance Dubai Hotel chief concierge Marlon Tunay is a firm favourite with his staff, resulting in his nomination for Concierge of the Year by bellman Levi Marc Ragasa.
Ragasa says: “He’s always there to guide and help us with our daily challenges. He also share his knowledge for us to learn from it. Everyday we have briefing to prepare ourselves for the day and he knows exactly how to motivate each and every one of us in our department on how to serve our guests better and to really give them the ‘wow’ experience.
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“We all respect him because he knows also how to respect each and every one of us. He’s very well updated about the things that are happening now in Dubai. For him, it is always about pleasing and wowing the guest and exceeding expectations so our guest will keep on coming back,” says Ragasa.
“It’s always an honour to work with one of the best chief concierges now in Dubai,” he concludes.
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Nov 17, 2010 , France
Congratulations Ashock!!!!! My parents told me they saw u in AD, too bad my sister and I couldn't come. Wish u all the best!
Oct 15, 2009 , Morocco
you'r always the best my wishes for you