Awards Countdown: Concierge of the Year

Jumeirah Emirates Towers assistant manager concierge Dickson D'Souza.

Dickson D'Souza
Assistant Manager Concierge
Jumeirah Emirates Towers
Dubai, UAE

With more than 26 years of hospitality experience, Dickson is “synonymous to the meaning of Concierge at Jumeirah Emirates Towers”, says concierge manager Mirzaf Sally.

Described as being highly-knowledgeable, well-networked, energetic and efficient — as a concierge should be — D’Souza also “goes the extra mile” to attend to all guests needs, says Sally.

“This is reflected in Dickson’ mounting notes of appreciation from guests, whether verbally, by mail, by email or by guest comment cards,” he says, adding that one guest wrote a letter to the GM stating that Dickson was the “main reasons” for him choosing to stay at Emirates Towers.

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Currently in charge of Concierge Desk, Bell Desk, Valet and Doorman and on a cross exposure as Duty Manager, D’Souza is responsible for ensuring that Key Performance Indicators are met, if not exceeded, in terms of JD Power results and Guest Satisfaction Index. He had completed several projects such as the Competitor Hotels Survey and implemented best practices.

As a result, he recently won the hotel’s Manager of the Quarter award, reveals Sally.

“Colleagues from all departments look up to him and see him as a great role model. He has developed several line colleagues to become highly competitive concierge professionals like himself,” he adds.