InterContinental Al Jubail bell captain Saiful Khan. InterContinental Al Jubail bell captain Saiful Khan.

Saiful Khan
Bell Captain
InterContinental Al Jubail
Saudi Arabia

A member of the team at InterContinental Al Jubail for 10 years now, bell captain Saiful Khan consistently looks for new ways to deliver great service and to create memorable stay, says general manager Fahad Al Sayegh.

“In fact, in many instances, he went beyond the call of his duty to assist the guests with their requirements. Some of the examples include: escorting a guest to downtown to help them purchase local SIMs along with mobiles as theirs were non-compatible with local services and helping other guests buy local gifts for their families back home,” says Sayegh.

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Khan is regularly commented upon in the hotel’s in-house comment cards, praised for obtaining medication, providing all information that was requested and generally being “helpful, pleasant and professional”, as well as “courteous”, adds Sayegh.