Josephine Raikuna
Assistant director, human resources
Fairmont Dubai
Josephine is someone who views herself as a training consultant, with the hotel’s employees her clients.
With a passion for providing training programmes, she sought ways to maximise business results through the development of human capital.
Through her detailed and consistent training and development calendars, employee engagement scores have risen from 74% in 2007 to 87% in 2009.
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The biggest challenge was to relocate more than 60 colleagues and leaders to Abu Dhabi.
Her work with the Abu Dhabi transfers did not go unnoticed when in May 2009; Josephine was recognized from a group of 200 leaders with the ‘Leader of the Month’ award from Service Plus, a company wide colleague recognition programme.
With more than 600 employees it is not always easy to remember everyone’s name, however Jo set out on a mission to ensure that she knew how to say “hello” in the mother tongue of all 45 different nationalities in the hotel.
You can always find her checking in with various departments through the day, ensuring she has her finger on the pulse of the hotel.
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Dec 25, 2011 , United Arab Emirates
It is wonderful personality in order to listening to our requirement and for the suggestions too
Dec 25, 2011 , United Arab Emirates
It is wonderful personality in order to listening to our requirement and for the suggestions too