Khalid Basalama
Human resources manager
Dar Al Iman InterContinental
Khalid is responsible for a staff satisfaction figure of 89.3%, a ranking of fourth out of 64 hotels in the MENA region.
He has implemented an E-Government solution for colleagues’ personal needs from
external agencies as well as establishing an E-Library (including all IHG available products) in the hotel server.
Khalid has also ensured colleagues’ satisfaction was enhanced by incorporating 24/7 wireless internet facilities, recreation and gym facilities in the staff housing.
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With a door that is always open to staff, employees are encouraged to speak out and share their difficulties, distress, feelings, views, advices and ideas.
As well as looking after the recreational side of hotel life, frequently arranging inter-departmental and inter-hotels sport competition as well as indoor games, Khalid has created cultural awareness between the 20 nationalities working together in the hotel.
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Dec 25, 2011 , United Arab Emirates
It is wonderful personality in order to listening to our requirement and for the suggestions too
Dec 25, 2011 , United Arab Emirates
It is wonderful personality in order to listening to our requirement and for the suggestions too