Awards Countdown: Housekeeper of the Year

Sini Daniel
Assistant manager — housekeeping
Park Hyatt Dubai
Dubai, UAE

Park Hyatt Dubai assistant manager — housekeeping Sini Daniel has been nominated for her “dedication”, “passion” and “pride” in the job.

Daniel’s responsibilities include the operation, finance, administration and marketing of the hotel’s housekeeping department, as well as ensuring good employee relations and overseeing the cleanliness of 225 guestrooms plus public areas.

“Sini has 137 employees under her guidance and her employee satisfaction rating is always high on our employee engagement and opinion surveys,” says Park Hyatt Dubai marketing communications manager Maria Basziszta, who nominated Daniel.

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“Turnover in this department is among the lowest in the hotel. Sini’s standards are high and this carries through to her employees; resulting in very positive comments from our guests and auditors, who all note the level of comfort and cleanliness within our rooms.

“Sini is constantly training her team, with service standards always being assessed. Each member of her team knows what is required of them and constantly gives consistently good-quality service,” adds Basziszta.

Daniel is also environmentally conscious and an active member of Hyatt’s environmental programme, Hyatt Earth. According to Basziszta she played a major role in implementing standards such as waste separation and helping the hotel achieve its environmental standards certificate.

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Ivor Seneviratne
Acting executive housekeeper
Mina Seyahi Complex
Dubai, UAE

A 10-year career at Le Meridien Mina Seyahi has seen Ivor Seneviratne promoted several times, most recently to acting executive housekeeping across Le Meridien and The Westin — the Mina Seyahi complex.

“He was an integral part of the opening team of The Westin and always went out of his way to ensure that The Westin had his and his teams full support over opening,” says nominator Mina Seyahi Complex director of market communications Derryn French

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A favourite with his colleagues, Seneviratne achieved 100% on his “Starvoice” score as voted by staff, making him the first manager to achieve this in the hotel’s decades of operations.

“He is well respected amongst his staff and he goes about his duty with enthusiasm and always has a smile on his face,” adds French.

Hotel manager Shaun Parsons concludes: “Ivor is the sort of guy who rarely needs any direction or supervision. You just know it will happen with him in charge”.