Awards Countdown: Housekeeper of the Year

Mountaha Trad
Housekeeping technician
InterContinental Phoenicia Beirut
Beirut, Lebanon

Housekeeping technician Mountaha Trad has been nominated for the award of Houekeeper of the Year by InterContinental Phoenicia Beirut executive housekeeper Ghada Totayo.

Promoted from her role as rooms attendant to housekeeping technician in 2007, Trad has demonstrated “firm and positive leadership”, technical knowledge and has “succeeded in raising the standards of service delivered”.

Totayo says: “Mountaha has introduced changes to working practices and procedures to ensure that her team members of room attendants are delivering what is required of them, by holding daily meetings and weekly cleaning projects. She continually monitors the achievement of targets and objectives.

“In addition, Montaha is doing a good job co-ordinating with the engineering department to maintain the rooms in good condition and protect the hotel property,” says Totayo.

Trad is praised for her people management skills and leading by example, continues Totayo.

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“In her role as team trainer, she keeps trying to establish a professional team that shares her commitment and enthusiasm for their work. She encourages them to develop their skills and she fosters a sense of professionalism that stems from her own excellent example,” says Totayo.

“Being modest and a team player, Mountaha shows readiness to offer assistance for her team in order to help them to achieve the preset goals. Her firm but fair management style ensures that her colleagues and subordinates have a clear understanding of the hotel product knowledge, most recent training and other hotel information. Her conscientious approach helps bring out the best in her team.

“Mountaha’s focus never strays from the job in hand and her commitment and dedication are exemplary,” concludes Trad.