Michele Clarke
Executive housekeeper
Kempinski Hotel Mall of the Emirates
Dubai, UAE
Executive Housekeeper Michele Clarke joined the team at Kempinski Hotel Mall of the Emirates just over 12 months ago, following previous roles with Hilton, Hyatt and Le Meridien since entering the sector in 1971.
“Along the way she has left her mark of excellence, with programmes designed to improve standards of housekeeping across the board in properties in the UK, Egypt, Jordan and the UAE,” says Kempinski Hotel Mall of the Emirates assistant marketing manager Sanaz Ghahremani.
“Her exceptional abilities in customer care have been drawn from experience in working with demanding clients. Clarke’s impressive list of clientele extends from singers such as Janet Jackson, Cher and Tina Turner, to top VIP royalty like Princess Ann. She has also had the fortune to serve Heads of State at high profile events, like the G8 Summit in Birmingham in 1998. This has undeniably set her in good stead to take on the responsibility of providing service of the highest quality to Royal and Embassy delegations that regularly stay at Kempinski Hotel Mall of the Emirates,” says Ghahremani.
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At Kempinski, Clarke has been credited with redesigning all staff uniforms, introducing a departmental trainer for housekeeping and laundry and identifying and nurturing “upcoming stars” within her team
“Promotion within the company is a huge morale booster,” says Clarke. “I am only as good as my staff — you need to inspire your team each morning.”
A former lecturer in Hotel and Catering at The North East Worcestershire College, Clarke heads a team of 130 people and manages 393 deluxe rooms and suites, including 15 Ski Chalets. She also oversees all guest allocation, VIP arrivals, task allocation, ordering equipment and supplies on a daily basis, as well as deciding daily staffing requirements, dealing with customer demands and holding business briefings.
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Oct 10, 2009 , United Arab Emirates
Ivor has a ocean of experience in the housekeeping department. I had an opportunity to train with him when I newly joined the industry. He is a true housekeeper who is highly respected among his team. He has this unique ability to win over the team members to get the work done. I have learnt many...
Oct 6, 2009 , Saudi Arabia
many visitor came to our hotel and the common words were ( The back of house and front of house cleanliness is almost the same) very hard working guy, dedicated to his work , service oriented and friendly. He deserve to be the House keeping of the years