Westin hotels in Middle East and Africa champion 'JOMO'
Westin hotels in the Middle East and Africa and around the world are offering wellness experiences as an alternative to constant digital connectivity
Comment: Empathy & charisma key to service
Sarah Jacotine explores the key ingredients to good and memorable customer service
Amir Mansour wins UAE Receptionist of the Year '16
Guest services executive at Jumeirah Zabeel Saray will represent the UAE on the international stage at the David Campbell Trophy
PHOTOS: AICR UAE hosts gala dinner for ROTY 2016
The winner of the AICR UAE Receptionist of the Year competition was announced at the gala dinner at Rhodes W1 at Grosvenor House Dubai
Hotelier Awards shortlist:Concierge/Guest Services
The 2016 finalists in the Concierge/Guest Services Person of the Year category at the 12th annual Hotelier Middle East Awards
FOH interview: Kristof Lauxman
Kristof Lauxmann, director of guest services at the Le Royal Meridien Abu Dhabi, talks about the importance of guest satisfaction, and how it begins right from the check-in process
Chefs highlight Dubai's changing dining scene
The trend in Dubai towards casual dining will be a running theme throughout the Vision Conference's series of expert-led discussions
Movenpick offers opportunities to Right4Children
Movenpick Hotels & Resorts will continue a global partnership with Nepali organisation Right4Children that started in 2009
Dubai's rainforest hotel to feature robot staff
The upcoming Rosemont Hotel & Residences will be operated by Hilton Worldwide and is expected to open in 2018
FOH interview: Chinthaka Fernando
Lifeguards at beachfront properties have a herculean task on their hands as Chinthaka Fernando, recreation coordinator, Le Meridien Al Aqah Beach Resort, Fujairah explains
Movenpick Hotels to roll out Opera Cloud by 2018
Movenpick's five Jordan properties have become the first hotel cluster in the Middle East to implement the software
AICR UAE on the hunt for Receptionist of the Year
The Receptionist of the Year competition, organised by AICR UAE, is back for 2016; the winner will represent the UAE chapter at the international competition
International association debuts for hotel execs
The International Association of Hotel Executives launched on August 1, and is a subsidiary of the International Association of Hotel General Managers
Clefs d'Or concierge joins St. Regis Abu Dhabi
The Abu Dhabi hotel has appointed a new chief concierge, who is one of just 39 Clefs d'Or recognised concierges in the UAE
Le Meridien Dubai launches customer loyalty scheme
The passport style loyalty card can be used at the hotel's 18 F&B outlets
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